lynx hilo usb issues

hi,

i'm beginning to wonder if i need to return my hilo back to the seller (thomann) for repair etc. because of some issues it seems to have.

i have been using the hilo usb for some time now and already asked a couple questions on the forum here regarding some of the matters.

here is what currently seems wrong:

1- when switching/powering on hilo the line in input displays a brief signal (like a 'pop'/click sound would)
2- when first playing media there is a click/'pop' sound output just before audio starts (in 16channel mode only)
3- when first opening daw (cubase pro 9) there is a brief click/'pop' sound output (in 16 channel mode only)
4- lynx mixer software seems broken at times due to random signals present in channels

firmware and software installed is the latest versions.

any suggestions or help here please guys?

cheers

hi,

its only when in 16 channel usb mode and for instance during the daw (cubase) opening process the 'pop'/click visual readout appears for the configured usb play (1&2) and mon out channels briefly (is heard also).

in 8 channel mode i do not get any audible 'pop'/click issues - only still the line in input displays a 'pop'/noise visual when switching on (when horizontal meter is first to appear).

the low level reset hasn't changed anything it seems.

cheers

hi, yes it is.

but like i said, 8 channel mode things seem all good (except for the brief 'pop' level reading on the line in when switching on hilo with horizontal meter display active - this always happens if in 16 or 8 channel mode).

i'm using the hilo with usb and its running the latest firmware and drivers.

cheers

hi,

issue 1:  so without anything connected to the hilo's inputs the meter still displays a brief 'pop' signal when in horizontal meter mode after just switching on.

issue 2:  only in 16 channel mode there is an audible and brief 'pop' sound present on (numerous) channels whilst opening cubase for example - but this does not happen in 8 channel mode.

i have carried out rolling back the driver and firmware which results in issue 1 being fixed it seems but issue 2 is still present.

cheers

hi,

when using my saffire pro 24 there are no problems.

surely this is an issue with the hilo because it is only when in 16 channel mode there is a problem (apart from the line-in brief 'pop' signal when switching on with latest firmware/drivers).

cheers

I think you could have multiple issues here.  

hi,

after installing the latest drivers on a different computer (win10) and then connecting the hilo to it, there still seems to be abnormal behavior occurring - such as signals present on some of the hilo channels, 'pop' sound etc. when there shouldn't be.

i'm thinking these are problems with the hilo's firmware/drivers or its the hilo unit itself (either that or the lt-usb card).

again, these problems only happens in 16 channel mode.

i have contacted the seller thomann about the issues i'm having with the hilo and i now just want to get this sorted so what is recommended i should do regarding this matter - send hilo back to thomann or is there anything else i can try?

cheers