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Forum LockedUnable to locate Hilo (update firm. 7)
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fossaree View Drop Down
Caracal
Caracal


Joined: May/12/2010
Location: Florida
Points: 21 		Direct Link To This Post Topic: Unable to locate Hilo (update firm. 7)
    Posted: April/25/2015 at 12:29pm
Unable to update to firmware 7. (BTW, submitted at least 2 tickets and haven't heard from you Angry)

Hilo USB
current firmware 6.1B
Os X 10.3.3
MBP early 2013 2.8gHz core i7

When i open the firmware update, i Get "Unable to locate a Hilo" message.
Thanks
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David A Hoatson View Drop Down
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Joined: October/01/2003
Location: Idaho
Points: 4993 		Direct Link To This Post Posted: April/25/2015 at 7:06pm
Sorry you have not heard from tech support yet.  I would have to know when you sent the Emails to see if they were received. 

Does the Hilo show up in Audio/MIDI Setup?  That would be the first set before trying to update the firmware.

You typed OS X 10.3.3, but of course that is VERY VERY old and not supported.  You must have at least OS X 10.6.8.  Could that have been a typo?  If so, what is the actual OS X version?
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
Co-founder, Chief Software Engineer
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fossaree View Drop Down
Caracal
Caracal


Joined: May/12/2010
Location: Florida
Points: 21 		Direct Link To This Post Posted: April/25/2015 at 10:13pm
Sorry, I meant 10.10.3, latest Yosemite.
Indeed, it does show my Hilo on audio/midi configs as well as on Hilo Remote.


As far as e-mails, it's ticket submissions I did directly on your website's support area.

Thanks,
Andre

Edited by fossaree - April/25/2015 at 10:15pm
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David A Hoatson View Drop Down
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Joined: October/01/2003
Location: Idaho
Points: 4993 		Direct Link To This Post Posted: April/26/2015 at 10:18am
I see no support tickets from your Email address.  I do see an Email you sent to us back on 10/4/2011 that Paul answered the same day. 

To know that your support ticket has been received, you would see the "Support Ticket Success" page and you would have received an automated response from our Email server showing the time and date your ticket was received.

Hilo Remote uses exactly the same identification method as Hilo Update (they both use exactly the same source code).  I suggest looking at your Console (Applications > Utilities > Console) and see if there are any clues with the log messages from HiloUpdate.   Please let us know what you find there.
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
Co-founder, Chief Software Engineer
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01010110 View Drop Down
Caracal
Caracal


Joined: April/26/2015
Location: Stockholm
Points: 9 		Direct Link To This Post Posted: April/26/2015 at 12:20pm
I just got a similar problem now after rebooting the computer. Now I can't get the Lynx to work again at all and it cannot be found by the update app or HiloRemote. This is really, really, really bad since I got a lot to do here in the studio and a very pressed schedule, so if I can't get it to work now or tomorrow morning I will have to go to the store and get another interface :(

I will keep a close watch on this thread and got the email notification active!

OS X 10.10.3
Upgraded the firmware to the version with the RTA probably just a couple of hours after the release.


Edited by 01010110 - April/26/2015 at 2:40pm
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01010110 View Drop Down
Caracal
Caracal


Joined: April/26/2015
Location: Stockholm
Points: 9 		Direct Link To This Post Posted: April/26/2015 at 12:24pm
Here's one thing I found in the log:

2015-04-26 21:22:05,472 HiloUpdate[865]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.3 instead of 10.10.3. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.
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01010110 View Drop Down
Caracal
Caracal


Joined: April/26/2015
Location: Stockholm
Points: 9 		Direct Link To This Post Posted: April/26/2015 at 12:51pm
Would it be possible to use the Hilo converters if I get a simple interface with ADAT or SP/DIF which I connect to the computer? I need a very quick solution.
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fossaree View Drop Down
Caracal
Caracal


Joined: May/12/2010
Location: Florida
Points: 21 		Direct Link To This Post Posted: April/26/2015 at 12:51pm
The only thing I could find, I hope this may help you.

4/25/15 3:14:00.515 PM syspolicyd[459]: assessment granted for HiloUpdate.OSX.20150306.zip by _XProtect
com.apple.message.domain: com.apple.security.assessment.outcome2
com.apple.message.signature2: bundle:UNBUNDLED
com.apple.message.signature3: HiloUpdate.OSX.20150306.zip
com.apple.message.signature5: UNKNOWN
com.apple.message.signature4: 3
com.apple.message.signature: granted:_XProtect
SenderMachUUID: 730F2AA1-75F5-362E-A3C5-9424449D7498
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fossaree View Drop Down
Caracal
Caracal


Joined: May/12/2010
Location: Florida
Points: 21 		Direct Link To This Post Posted: April/26/2015 at 12:52pm
And this :

4/25/15 3:34:41.150 PM diagnostics_agent[284]: com.apple.message.domain: com.apple.usage.app_activetime
com.apple.message.signature: HiloUpdate
com.apple.message.signature2: com.lynxstudio.HiloUpdateApp ||| Build 2015.03.06, Copyright © 2005-2015, Lynx Studio Technology, Inc. (1.15.03.06)
com.apple.message.value: 33
com.apple.message.value2: 26
com.apple.message.value3: 4
com.apple.message.value4: 0
com.apple.message.value5: 3
com.apple.message.value6: 1
com.apple.message.value7: 26
com.apple.message.result: YES
com.apple.message.summarize: YES
SenderMachUUID: 56C9DF0E-60A2-3A88-BE03-CE9C2280FAB7
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01010110 View Drop Down
Caracal
Caracal


Joined: April/26/2015
Location: Stockholm
Points: 9 		Direct Link To This Post Posted: April/26/2015 at 12:59pm
I've now tried my Hilo on two different computers. Both running 10.10.3. It does not work.
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01010110 View Drop Down
Caracal
Caracal


Joined: April/26/2015
Location: Stockholm
Points: 9 		Direct Link To This Post Posted: April/26/2015 at 2:43pm
I just got the Hilo to work again by downloading and installing the CoreAudio driver build 57 from this page: http://www.lynxstudio.com/support_downloads_results.asp?i=145
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Mike N View Drop Down
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Sales & Support Coordinator

Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488 		Direct Link To This Post Posted: April/27/2015 at 11:34am
Is your Hilo Thunderbolt? That does need a driver. USB is supported within the Mac OS
Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211
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01010110 View Drop Down
Caracal
Caracal


Joined: April/26/2015
Location: Stockholm
Points: 9 		Direct Link To This Post Posted: April/27/2015 at 11:58am
Mine is USB. And it has worked just fine since I got it last summer.. until I rebooted my mac pro yesterday. Still didn't work after a whole bunch of reboots, reconnections etc.. but it did start to work after I installed the driver.
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Mike N View Drop Down
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Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488 		Direct Link To This Post Posted: April/27/2015 at 12:32pm
Though I never argue with success, that does not make sense technically. We do not have a driver for USB since the OS natively supports it.....
Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211
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