Lynx Hilo Firmware 6.1B BUG

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   Found bad BUG with firmware 6.1B - when I have my Hilo running as the main Audio Interface for my MAC (so synced from an external source via USB connection - that being OS X 10.7.5) and click on newly added 
STANDARD MENU button, I loose the connection and hear horrible white 
noise at full level.  A very unpleasant experience that makes you look 
very unprofessional when showing someone your new device in the 
studio...  Connection is lost and settings settings are wiped - for example the line trim settings.  Hilo has to be 
switched on and off to re-gain sync!!!

This is very frustrating and makes me a little jittery touching the touchscreen.

Please look into this and provide a fix ASAP.

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ZeitgeistMastering Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: July/04/2014 Location: Berlin Points: 18	Topic: Lynx Hilo Firmware 6.1B BUG Posted: July/06/2014 at 11:36am
	Found bad BUG with firmware 6.1B - when I have my Hilo running as the main Audio Interface for my MAC (so synced from an external source via USB connection - that being OS X 10.7.5) and click on newly added STANDARD MENU button, I loose the connection and hear horrible white noise at full level. A very unpleasant experience that makes you look very unprofessional when showing someone your new device in the studio... Connection is lost and settings settings are wiped - for example the line trim settings. Hilo has to be switched on and off to re-gain sync!!! This is very frustrating and makes me a little jittery touching the touchscreen. Please look into this and provide a fix ASAP.
	Zeitgeist Mastering Jack of Audio, Master of One!

David A Hoatson Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: October/01/2003 Location: Idaho Points: 4993	Posted: July/06/2014 at 6:32pm
	I am unable to reproduce the problem. What sample rate is the Hilo set to BEFORE you press the Standard Menu button?
	Thank you, David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer

audwiz Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: March/23/2014 Location: Germany Points: 38	Posted: July/06/2014 at 11:56pm
	I also have this behavior....

David A Hoatson Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: October/01/2003 Location: Idaho Points: 4993	Posted: July/07/2014 at 8:37am
	Sorry, but you also didn't answer the question. What was the sample rate before you pressed the Standard Menu button? The Standard Menu also does a Restore Defaults, which would cause the sample rate to change to 44100 and it also changes the LT-USB channel mode to 8-Channel, which does cause a USB bus reset (which in turn causes a disconnect/reconnect). Try changing the channel mode to 8-Channel before pressing the Standard Menu button and see if the problem still occurs. Again, we cannot reproduce this issue in-house so something else is the catalyst and we are just trying to determine what that might be. Edited by David A Hoatson - July/07/2014 at 8:38am
	Thank you, David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer

audwiz Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: March/23/2014 Location: Germany Points: 38	Posted: July/07/2014 at 8:50am
	Sample rate 44.1 Connected to Mac via USB 8 channel mode pre selected seems that if there is any audio playing thru the unit, it gets sent full blast to the speakers

David A Hoatson Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: October/01/2003 Location: Idaho Points: 4993	Posted: July/07/2014 at 8:59am
	Do you have any of the digital attenuators turned down? If so, that is the issue. Again, it is doing a Restore Defaults, so that would cause all of the digital attenuators to be set back to 0dB. When using the Standard Menu, the only volume controls that are available are the Analog for Monitor Out and Phones Out. All of the digital attenuators are set to 0dB and are not adjustable. Edited by David A Hoatson - July/07/2014 at 9:07am
	Thank you, David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer

ZeitgeistMastering Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: July/04/2014 Location: Berlin Points: 18	Posted: July/07/2014 at 9:08am
	"The Standard Menu also does a restore defaults" WTF? Why on earth would it do this????. It's simply a matter of changing options and should have nothing to do with changing settings! If so, you should at the very least mention this in the manual. What logic does this follow? I am very curious as I would have thought that the reset defaults button would in fact be the only button that would cause a reset - and even then there should be a warning. Synced at 192 kHz. So i guess i have my answer but think that it is a very bad oversight. As youd know, many people - especially us mastering engineers - like to work at higher rates than 44.1. If Settings are going to change, i want to know about it! SYNC lock should stay that way - LOCKED! I posted another query to which no one has answered... Remote app does not open at all on my os x 10.7.5 Really not enjoying my initial hilo experience... Love the sound but want a solid logical interface.
	Zeitgeist Mastering Jack of Audio, Master of One!

David A Hoatson Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: October/01/2003 Location: Idaho Points: 4993	Posted: July/07/2014 at 9:28am
	Sorry for the confusion. The manual has not been updated for Firmware 6.1B yet. The release notes for the firmware updater have the most up-to-date information. Since you were running at 192kHz, it changed the sample rate to 44.1kHz which was not necessary but simply a side-effect of doing a Restore Defaults. I will see if we can improve that for the next rev of the firmware. Setting the volumes to 0dB is completely logical, since the intent of the Standard Menu is a much simpler interface where no volume control, channel mode or sample rate are available. It is an oversight that the trims change, since those are still available in Standard Menu. I'll put that on the to-do list. Edited by David A Hoatson - July/07/2014 at 9:34am
	Thank you, David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer

ZeitgeistMastering Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: July/04/2014 Location: Berlin Points: 18	Posted: July/10/2014 at 2:45am
	I am grateful to learn that this issue is being thoroughly looked into and it seems it will be sorted out.... Good work Lynx Team.
	Zeitgeist Mastering Jack of Audio, Master of One!

Mike-48 Members Profile Send Private Message Find Members Posts Add to Buddy List Bobcat Joined: October/25/2013 Location: Portland, OR Points: 63	Posted: July/11/2014 at 8:58pm
	I would suggest some kind of warning message or confirmation box before changing to Standard Menu. I did it once by accident, and I was not happy!
	Mike Portland, OR

David A Hoatson Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Forum Administrator Joined: October/01/2003 Location: Idaho Points: 4993	Posted: July/11/2014 at 9:23pm
	Mike, If you wish, I can send you 6.1C like I sent to Nick so you can test out the changes I made. Just send an email to support@lynxstudio.com.
	Thank you, David A. Hoatson Lynx Studio Technology, Inc. Co-founder, Chief Software Engineer

Mike-48 Members Profile Send Private Message Find Members Posts Add to Buddy List Bobcat Joined: October/25/2013 Location: Portland, OR Points: 63	Posted: July/16/2014 at 6:04pm
	Thanks, Dave. I think I'll pass. I only went to the simpler menus once, by mistake. Mike
	Mike Portland, OR