Lynx Studio Technology, Inc. Homepage
Forum Home Forum Home > Lynx Forum > Lynx Support Forum
  New Posts New Posts RSS Feed - Hilo USB clock @ wrong freq
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

November 14, 2017: macOS Driver Build 58D now Available
November 13, 2017: Windows Driver Version 2 Build 23i now Available
November 9, 2017: Firmware Update 1.7 for Aurora(n) now Available
November 6, 2017: Aurora(n) User Manual (Firmware 1.7) now Available
July 5, 2017: Aurora(n)-USB Driver Version 3.34 for Windows Available
February 27, 2017: Hilo Firmware 8 User Manual now Available
January 9, 2017: Hilo Firmware 8 Updater Available

Forum LockedHilo USB clock @ wrong freq
 Post Reply Post Reply Page  <12
Author
Message
  Topic Search Topic Search  Topic Options Topic Options
Mike-48 View Drop Down
Bobcat
Bobcat


Joined: October/25/2013
Location: Portland, OR
Points: 63 		Direct Link To This Post Posted: February/10/2014 at 1:26pm
Originally posted by fbfly fbfly wrote:

So, maybe this is not a defect of our specific units,  but a general bug in the firmware or hardware.

That's my impression.
Mike
Portland, OR
Back to Top
Creapeau View Drop Down
Caracal
Caracal


Joined: March/31/2014
Location: Plover, WI
Points: 5 		Direct Link To This Post Posted: April/18/2014 at 9:57am
Hey guys,
 
I just got my Hilo and I'm having the same problem. Seems like the only way to not get distorted audio and get the inputs not to show up on 6,7,8 USB play is to shut the unit off by the front panel blue button. And I'm the same way with turning off features I don't need. Does restoring to Hilo default settings fix the problem?  Did you guys ever figure out a permanent solution to this?
 
Also it seems like the unit has trouble locking to different sampling rates when you change from say 44.1 to 48khz. At least Pro Tools 11 thinks so. If I'm just working in 44.1 sessions, then it works fine, but as soon as I want to switch to a 48khz session, it's like it doesn't immediately lock to 48khz so I play my Pro Tools session.
 
Thanks
Calvin
Back to Top
Mike N View Drop Down
Admin Group
Admin Group
Avatar
Sales & Support Coordinator

Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488 		Direct Link To This Post Posted: April/18/2014 at 10:21am
Hi,

Please update the Firmware in Hilo to 6.1. You can download it here for Mac and here for PC

Let us know if there are any issues.
Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211
Back to Top
Creapeau View Drop Down
Caracal
Caracal


Joined: March/31/2014
Location: Plover, WI
Points: 5 		Direct Link To This Post Posted: April/18/2014 at 10:32am
Hi Mike,

The first thing I did when I got the Hilo this week was update to Firmware 6.1. The issue still happens
Back to Top
Mike N View Drop Down
Admin Group
Admin Group
Avatar
Sales & Support Coordinator

Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488 		Direct Link To This Post Posted: April/18/2014 at 2:02pm
Can you go to the Info page and look at About Hilo and make sure it updated to 6.1 (if you have not already done that)? Thanks!
Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211
Back to Top
Creapeau View Drop Down
Caracal
Caracal


Joined: March/31/2014
Location: Plover, WI
Points: 5 		Direct Link To This Post Posted: April/18/2014 at 2:06pm
Yep all drivers and firmware are up to date
Back to Top
PaulTech View Drop Down
Admin Group
Admin Group
Avatar

Joined: August/13/2004
Location: United States
Points: 5495 		Direct Link To This Post Posted: April/18/2014 at 4:42pm
does restoring defaults, from the Tools page, clear the problem? 
Paul Erlandson
Lynx Studio Technology
Support
714-545-4700 x 206
Lynx Support and Updates on Facebook!
Back to Top
PleasantSounds View Drop Down
Caracal
Caracal


Joined: March/18/2014
Location: Melbourne, Aust
Points: 9 		Direct Link To This Post Posted: April/18/2014 at 9:24pm
A few days ago I have turned off all USB outputs except 1&2 as this is all I need now. Soon after that USB inputs 6, 7 and 8 started showing signal, but it couldn't be heard. And also a few times Hilo had problems locking in on the right frequency, resulting in noise.

I thought this was PC related, as unplugging USB in my case has brought channels 6-8 back to quiet state. The info in this thread will save me a lot of time looking for problems where there aren't any, but hopefully Lynx will sort this out for good in the future. For the time being keeping all the USB outputs active seems to make this problem go away.
Back to Top
Creapeau View Drop Down
Caracal
Caracal


Joined: March/31/2014
Location: Plover, WI
Points: 5 		Direct Link To This Post Posted: April/20/2014 at 7:01am
I tried restoring default settings and keeping all usb channels active. Seems the problem still occurs just as often. Does anyone have anything else that I could try?? seems like the only way to get the unit to lock to an actual sample rate is to shut the unit off sometimes multiple times
Back to Top
David A Hoatson View Drop Down
Admin Group
Admin Group
Avatar
Forum Administrator

Joined: October/01/2003
Location: Idaho
Points: 4993 		Direct Link To This Post Posted: April/21/2014 at 1:21pm
We just released Hilo USB Driver Version 2.20 for Windows.  Please give that a try, and if you still find that you are having trouble changing sample rates, please give a precise step-by-step way of reproducing the issue.  
Thank you,

David A. Hoatson
Lynx Studio Technology, Inc.
Co-founder, Chief Software Engineer
Back to Top
Creapeau View Drop Down
Caracal
Caracal


Joined: March/31/2014
Location: Plover, WI
Points: 5 		Direct Link To This Post Posted: April/21/2014 at 4:03pm
Sounds good David. Thank you for your help
Back to Top
 Post Reply Post Reply Page  <12

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 11.04
Copyright ©2001-2015 Web Wiz Ltd.