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Forum LockedLost HILO Settings
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Jperkinski View Drop Down
Wildcat
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Joined: January/20/2014
Location: Milwaukee, WI
Points: 159 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jperkinski Quote  Post ReplyReply Direct Link To This Post Topic: Lost HILO Settings
    Posted: September/29/2017 at 1:41pm
I was doing some rewiring in my desk and the power cable accidentally came out of the Hilo unit for a little while. I'm not sure if the unit was on or off at the time that happened. 

Anyway, when I powered the unit back up, I unfortunately found that all settings were lost. I knew something was going to be weird when it asked me to calibrate the touch screen at startup.

My questions are:

Does unplugging completely from power normally cause the Hilo to lose it's settings? I would be surprised if a loss of power for awhile would clear the settings like that.

Is there a way to backup settings? I'm not using the Hilo via USB or TB but just as standalone A/D D/A but I'd be willing to attach it to my computer if that means backing up my default scene so I don't have to spend time remembering what that is ever again.
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Jperkinski View Drop Down
Wildcat
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Points: 159 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jperkinski Quote  Post ReplyReply Direct Link To This Post Posted: October/03/2017 at 8:03am
Is it better to email support about things like this?
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PaulTech View Drop Down
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Points: 5495 		Post Options Post Options   Thanks (0) Thanks(0)   Quote PaulTech Quote  Post ReplyReply Direct Link To This Post Posted: October/05/2017 at 12:32pm
Hello, 

So it sounds like when you powered it back up you were holding down the standby button on the front of the unit. That causes a low-level reset. That will clear all iof the scenes and restore the unit to factory condition. If you just turned it off and on that would not have happened. 

In the future, you can save your scenes in the computer with the Hilo Remote software. You will need a USB or TB connection to do that. Just choose "save Scene" from within Hilo Remote. 
Paul Erlandson
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Jperkinski View Drop Down
Wildcat
Wildcat


Joined: January/20/2014
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Points: 159 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jperkinski Quote  Post ReplyReply Direct Link To This Post Posted: October/05/2017 at 12:42pm
Originally posted by PaulTech PaulTech wrote:

Hello, 

So it sounds like when you powered it back up you were holding down the standby button on the front of the unit. That causes a low-level reset. That will clear all iof the scenes and restore the unit to factory condition. If you just turned it off and on that would not have happened. 

In the future, you can save your scenes in the computer with the Hilo Remote software. You will need a USB or TB connection to do that. Just choose "save Scene" from within Hilo Remote. 




Thanks for the info. Maybe that is what happened but I can't remember for sure. I was just curious as to what might cause it. 

I'll be sure to save my newly set up scene to a computer because I seem to have difficulty getting the routing figured out on the Hilo for whatever reason even though I'm just using it as a standalone  D/A A/D with a few small tweaks.
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PaulTech View Drop Down
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Points: 5495 		Post Options Post Options   Thanks (0) Thanks(0)   Quote PaulTech Quote  Post ReplyReply Direct Link To This Post Posted: October/05/2017 at 1:04pm
You might have better luck routing with Hilo Remote (even if you use it standalone), its got more screen real estate to work with.  Also, firmware 8 has factory scenes, one is for standalone use. Might be a good place to start. You can modify these scenes and save them 
 
Paul Erlandson
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Jperkinski View Drop Down
Wildcat
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Joined: January/20/2014
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Points: 159 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jperkinski Quote  Post ReplyReply Direct Link To This Post Posted: October/05/2017 at 1:09pm
Originally posted by PaulTech PaulTech wrote:

You might have better luck routing with Hilo Remote (even if you use it standalone), its got more screen real estate to work with.  Also, firmware 8 has factory scenes, one is for standalone use. Might be a good place to start. You can modify these scenes and save them 
 

Thanks. Yeah, I think the first time I set up the HILO it was firmware 7. Now that I'm on 8 I saw the standalone mode and started there.

I basically use the AES in and out to feed the analog ins and outs. I was using an AES16e card but recently moved to RME HDSPe AES.

Anyway, I guess I'll find out but I wonder if I can use the Hilo Remote app while the Hilo is being used as standalone. I'm guessing it can if you're suggesting it but I would need to be using the Hilo in real-time to know if the settings I'm using are what I want.

The reason the Standalone D/A A/D preset doesn't work as is, is because it seems that to match the I/O levels of my Crane Song HEDD, I needed to tweak the Hilo I/O levels. I don't know which is more accurate but the Hilo is easier to adjust than the HEDD.
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Wildcat
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Points: 159 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jperkinski Quote  Post ReplyReply Direct Link To This Post Posted: October/05/2017 at 1:19pm
The specs below are from the HEDD manual. Can you confirm if the HILO is different? I use the HEDD and HILO to play/capture and using my DAW and Dangerous Master unit, I can easily choose which is play and which is capture, but I of course want the levels to match. 

I will check the HILO manual too.

Analog Output:

Transformer-less balanced floating stereo output with XLR connectors. Digital zero is +16dBm. This allows 12 db of headroom above a +4dBm 0 VU. Gain adjust trims are on the back panel

Analog Input:

Transformer-less balanced floating stereo with XLR connectors. Digital zero is +16dBm. This allows 12 db of headroom above a +4dBm 0 VU. Gain adjust trims are on the back panel 
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Jperkinski View Drop Down
Wildcat
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Points: 159 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jperkinski Quote  Post ReplyReply Direct Link To This Post Posted: October/05/2017 at 4:04pm
Thanks for suggesting the Hilo Remote app. It's definitely a little easier to see what's going on. I just didn't think it would be usable if using the Hilo in standalone mode for some reason but now I'll keep it connected via TB for any adjustments needed though I keep the same setting every day.

It looks like the Hilo can be calibrated to +18 but the HEDD is calibrated to +16.

Maybe it's best to run the Hilo at +18 with no compensations in the mixer and then I can manually calibrate the Hedd In/Out for +18 as well.

I'll have to research it more as it's not my area of expertise.
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PaulTech View Drop Down
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Points: 5495 		Post Options Post Options   Thanks (0) Thanks(0)   Quote PaulTech Quote  Post ReplyReply Direct Link To This Post Posted: October/10/2017 at 4:20pm
That would have been my suggestion, +18 is the closest to their level. you can attenuate the Line Outs by 2dB if needed to prevent overloading their ADC. 
Paul Erlandson
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Wildcat
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Joined: January/20/2014
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Points: 159 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Jperkinski Quote  Post ReplyReply Direct Link To This Post Posted: October/10/2017 at 4:22pm
Originally posted by PaulTech PaulTech wrote:

That would have been my suggestion, +18 is the closest to their level. you can attenuate the Line Outs by 2dB if needed to prevent overloading their ADC. 

Thanks. I've actually already done that. I set my HILO ins and outs back to 0dB and calibrated the HEDD ins/outs to match it. Now I'm fully calibrated but without having to make any digital mixer adjustments which I feel better about for the sake of dither and whatnot.
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