serious problem with 2 AES 16e with OSX 10.11

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andresandres View Drop Down

Caracal

Joined: May/14/2016
Location: Spain
Points: 7

Topic: serious problem with 2 AES 16e with OSX 10.11
Posted: May/16/2016 at 1:13am

I have my studio unused by a serious problem since I upgraded to OSX 10.11 and the latest firmware on my two cards AES 16e. Everything worked well until then. But to update some channels have ceased to operate and do not send any signal or do it with loud noises in the input channels.

I have checked cables, I have tested preamp and converters I took two months I'm going to go crazy and with the standing study! I have removed all the possibilities in the audio chain testing with different audio equipment and the conclusion is that the problem is due to incompatibility of my AES 16e with OSX 10.11.

I upgraded because I saw in the properties that the last firmware was compatible with OSX 10.11.

My setup is as follows:

-2 AES 16e connected to an external clock.

-Mac Pro OSX El Capitan last version.

-Cubase Pro 8.5

Please, I need help, this is costing me lots of money and time and need to urgently find solution and that everything will work as before.

Thank you.

Andres flamenco

Mike N

Admin Group

Sales & Support Coordinator

Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488

Posted: May/16/2016 at 11:41am

Sorry you are having this issue.

Are you clocking to Word Clock or the AES stream? If WC, are both cards set to EXTERNAL? If AES, are they set to DIGITAL IN 1?

Also, is this the firmware you have installed?

And this should be the driver...

Edited by Mike N - May/16/2016 at 11:46am

Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211

andresandres View Drop Down

Caracal

Joined: May/14/2016
Location: Spain
Points: 7

Posted: May/16/2016 at 12:53pm

thank for your quick answer,

I'm clocking to Word Clock and both cards are properly set to EXTERNAL.

The firmware installed is what you recommend: Build 58.

Thanks Mike.

Andres flamenco

Mike N

Admin Group

Sales & Support Coordinator

Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488

Posted: May/16/2016 at 1:14pm

Hi,

You are very welcome.

Build 58 is actually the driver. Do you have Firmware 13.2 installed on the card? You can check in Lynx Mixer/About Lynx Mixer

Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211

andresandres View Drop Down

Caracal

Joined: May/14/2016
Location: Spain
Points: 7

Posted: May/16/2016 at 1:25pm

No, I have the firmware version: 14.0

Andres flamenco

Mike N

Admin Group

Sales & Support Coordinator

Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488

Posted: May/16/2016 at 4:35pm

OK, please try installing the firmware that I linked to and let us know the results...

Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211

andresandres View Drop Down

Caracal

Joined: May/14/2016
Location: Spain
Points: 7

Posted: May/17/2016 at 2:23am

Ok, I have installed the firmware that you sent me and everything stays the same.

Andres flamenco

andresandres View Drop Down

Caracal

Joined: May/14/2016
Location: Spain
Points: 7

Posted: May/17/2016 at 9:19am

I've been researching a little more in the system and I have discovered that it does not work as an "aggregate device" audio system. There is only output sound when I select as output the card I have installed in slot 3 (the other I have installed in slot 4).

I remember that before the updates everything worked correctly.

Andres flamenco

Mike N

Admin Group

Sales & Support Coordinator

Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488

Posted: May/17/2016 at 10:29am

Hi,

First, is DRIFT unchecked for all devices in the Aggregate? It needs to be...

Can you RESTORE DEFAULTS within Lynx Mixer? You will then need to set each card to EXT SYNC again.

I am assuming you are using our CBL-AES1604 breakout cables on the cards...?

Edited by Mike N - May/17/2016 at 10:29am

Michael Nicoletti
Lynx Studio Technology
Sales & Support Coordinator
714-545-4700 Ext. 211

andresandres View Drop Down

Caracal

Joined: May/14/2016
Location: Spain
Points: 7

Posted: May/19/2016 at 7:57am

Hi Mike,

one of the cards had checked the box drift. I have disabled it, I restarted and it has begun to work normally, already signal appears on all channels used, from different converters to shipments to external effects and returns and no noises.

I want to try everything in depth because, after several months with the problem, yet not I just believe that everything will work.

I think that before updating the firmware of my cards, I will consult you.

I want to thank you for the wonderful service, (sorry for delays in responses due to the time difference in hours from Malaga, Spain)

Andres flamenco

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
andresandres Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: May/14/2016 Location: Spain Points: 7	Topic: serious problem with 2 AES 16e with OSX 10.11 Posted: May/16/2016 at 1:13am
	I have my studio unused by a serious problem since I upgraded to OSX 10.11 and the latest firmware on my two cards AES 16e. Everything worked well until then. But to update some channels have ceased to operate and do not send any signal or do it with loud noises in the input channels. I have checked cables, I have tested preamp and converters I took two months I'm going to go crazy and with the standing study! I have removed all the possibilities in the audio chain testing with different audio equipment and the conclusion is that the problem is due to incompatibility of my AES 16e with OSX 10.11. I upgraded because I saw in the properties that the last firmware was compatible with OSX 10.11. My setup is as follows: -2 AES 16e connected to an external clock. -Mac Pro OSX El Capitan last version. -Cubase Pro 8.5 Please, I need help, this is costing me lots of money and time and need to urgently find solution and that everything will work as before. Thank you.
	Andres flamenco

Mike N Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Sales & Support Coordinator Joined: November/13/2008 Location: Costa Mesa, CA Points: 2488	Posted: May/16/2016 at 11:41am
	Sorry you are having this issue. Are you clocking to Word Clock or the AES stream? If WC, are both cards set to EXTERNAL? If AES, are they set to DIGITAL IN 1? Also, is this the firmware you have installed? And this should be the driver... Edited by Mike N - May/16/2016 at 11:46am
	Michael Nicoletti Lynx Studio Technology Sales & Support Coordinator 714-545-4700 Ext. 211

andresandres Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: May/14/2016 Location: Spain Points: 7	Posted: May/16/2016 at 12:53pm
	thank for your quick answer, I'm clocking to Word Clock and both cards are properly set to EXTERNAL. The firmware installed is what you recommend: Build 58. Thanks Mike.
	Andres flamenco

Mike N Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Sales & Support Coordinator Joined: November/13/2008 Location: Costa Mesa, CA Points: 2488	Posted: May/16/2016 at 1:14pm
	Hi, You are very welcome. Build 58 is actually the driver. Do you have Firmware 13.2 installed on the card? You can check in Lynx Mixer/About Lynx Mixer
	Michael Nicoletti Lynx Studio Technology Sales & Support Coordinator 714-545-4700 Ext. 211

andresandres Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: May/14/2016 Location: Spain Points: 7	Posted: May/16/2016 at 1:25pm
	No, I have the firmware version: 14.0
	Andres flamenco

Mike N Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Sales & Support Coordinator Joined: November/13/2008 Location: Costa Mesa, CA Points: 2488	Posted: May/16/2016 at 4:35pm
	OK, please try installing the firmware that I linked to and let us know the results...
	Michael Nicoletti Lynx Studio Technology Sales & Support Coordinator 714-545-4700 Ext. 211

andresandres Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: May/14/2016 Location: Spain Points: 7	Posted: May/17/2016 at 2:23am
	Ok, I have installed the firmware that you sent me and everything stays the same.
	Andres flamenco

andresandres Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: May/14/2016 Location: Spain Points: 7	Posted: May/17/2016 at 9:19am
	I've been researching a little more in the system and I have discovered that it does not work as an "aggregate device" audio system. There is only output sound when I select as output the card I have installed in slot 3 (the other I have installed in slot 4). I remember that before the updates everything worked correctly.
	Andres flamenco

Mike N Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Sales & Support Coordinator Joined: November/13/2008 Location: Costa Mesa, CA Points: 2488	Posted: May/17/2016 at 10:29am
	Hi, First, is DRIFT unchecked for all devices in the Aggregate? It needs to be... Can you RESTORE DEFAULTS within Lynx Mixer? You will then need to set each card to EXT SYNC again. I am assuming you are using our CBL-AES1604 breakout cables on the cards...? Edited by Mike N - May/17/2016 at 10:29am
	Michael Nicoletti Lynx Studio Technology Sales & Support Coordinator 714-545-4700 Ext. 211

andresandres Members Profile Send Private Message Find Members Posts Add to Buddy List Caracal Joined: May/14/2016 Location: Spain Points: 7	Posted: May/19/2016 at 7:57am
	Hi Mike, one of the cards had checked the box drift. I have disabled it, I restarted and it has begun to work normally, already signal appears on all channels used, from different converters to shipments to external effects and returns and no noises. I want to try everything in depth because, after several months with the problem, yet not I just believe that everything will work. I think that before updating the firmware of my cards, I will consult you. I want to thank you for the wonderful service, (sorry for delays in responses due to the time difference in hours from Malaga, Spain)
	Andres flamenco