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Forum LockedAurora 16 all lights stuck on
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s.d.finley View Drop Down
Caracal
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Joined: April/26/2009
Location: Houston, TX
Points: 14 		Direct Link To This Post Topic: Aurora 16 all lights stuck on
    Posted: November/28/2015 at 1:23pm
Hi all, recently one of my Aurora 16s with the LTHD card has been powering up with all the lights stuck on, as if I was 'identifying' it in Pro Tools. No matter which different power up button combinations I would use the 16s lights would stay all on. However when I launch PT and the interfaces are initializing the Aurora goes into 32 channel mode and all seemed fine. I did have an issue tracking vocals were the client said the cue mix back to him seemed to have a lot of delay. Restarting the interfaces, Mac and PT cured it. After shutting down PT the Aurora behaves as normal, as in power cycling it all the lights do NOT come on. However if I disconnect the power cable and power it up all the lights come back on again. 
I have re-seated the LT-HD card but to no avail, the Aurora acts the same. The Aurora in question is an older version, non VT. I am not sure of the firmware but I know its behind several versions. I can check for the exact version. I was considering a firmware update but I am not sure if that would solve the problem and possibly cause more issues so I thought it might be best to ask here first.
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s.d.finley View Drop Down
Caracal
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Joined: April/26/2009
Location: Houston, TX
Points: 14 		Direct Link To This Post Posted: November/29/2015 at 1:52pm
Ok checked the Aurora in question firmware flashes as top row is 1 and bottom row is 8, which version is this? My other flashes top row 2 and bottom row 3.
http://www.digitalwarehausproductions.com/
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s.d.finley View Drop Down
Caracal
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Joined: April/26/2009
Location: Houston, TX
Points: 14 		Direct Link To This Post Posted: November/29/2015 at 1:55pm
since no one is responding I am going to take a chance and update the firmware on the unit in question
http://www.digitalwarehausproductions.com/
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s.d.finley View Drop Down
Caracal
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Joined: April/26/2009
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Points: 14 		Direct Link To This Post Posted: November/29/2015 at 2:28pm
So the problematic Aurora 16 was firmware version 18 and i updated it to 28. I updated both my units. When I turned the 16 back on all the lights were not on. All seems fine except for one thing; after turning pro tools off sometimes the sync source light will switch to LSLOT and blink. Is my LTHD card hosed? Any way to check it without having to send it in?
http://www.digitalwarehausproductions.com/
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Mike N View Drop Down
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Joined: November/13/2008
Location: Costa Mesa, CA
Points: 2488 		Direct Link To This Post Posted: November/30/2015 at 12:24pm
Hi,

Sorry, we were closed for the holiday.

Glad the issue is resolved. Please let us know if anything happens again.

You can set the Aurora Sync to INTERNAL, then power cycle the unit using the front panel switch. That will store that setting. That should make Aurora return to INT when you close Pro Tools.

If you have not, you may also want to check your firmware on the LT-HD card. Run the Updater again and select the LT-HD from the Unit to Update pulldown. The latest firmware is 11 and should be used for the HDX and HD Native cards. For older TDM systems, Version 7 is fine.


Edited by Mike N - November/30/2015 at 12:25pm
Michael Nicoletti
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s.d.finley View Drop Down
Caracal
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Joined: April/26/2009
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Points: 14 		Direct Link To This Post Posted: November/30/2015 at 10:11pm
Thanks Mike, I was hoping a forum member might respond, or Tech support but it was the weekend! 
I do use TDM and I will check the firmware on the LTHD cards, esp the one that was acting odd. I was not in the studio today but the 2 engineers that were said there were no issues. I will be working all day tomorrow so I will have plenty of time to check it out. I also use a UA2192  for master clock and for the main DA. I have the Auroras set to external sync. I will try your suggestion Mike, thanks!!


Edited by s.d.finley - November/30/2015 at 10:16pm
http://www.digitalwarehausproductions.com/
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Mike N View Drop Down
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Joined: November/13/2008
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Points: 2488 		Direct Link To This Post Posted: December/01/2015 at 9:08am
You're very welcome! We are here if you need us.
Michael Nicoletti
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s.d.finley View Drop Down
Caracal
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Joined: April/26/2009
Location: Houston, TX
Points: 14 		Direct Link To This Post Posted: December/01/2015 at 12:56pm
updating my LTHD cards to version 11 won't hinder them in PT8? I see some issues on this forum. I can't find the updater for LTHD vr7, only version 10 and I searched the archives. My unit that had issues was LTHD vr5 and the other Aurora 16 is LTHD vr7.

Edited by s.d.finley - December/01/2015 at 1:09pm
http://www.digitalwarehausproductions.com/
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PaulTech View Drop Down
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Points: 5495 		Direct Link To This Post Posted: December/01/2015 at 3:25pm
For LTHD firmware rev 11 you need ProTools 8.1 or above. 

If you have PT 8, I would recommend having firmware rev 8 on both LT-HD cards. having 5 on one and 7 on another is not so good. * is just like 7 but disables loopsync (generally this is desirable, unless you use a Sync I/O)

Here is the updater for rev 8.
Let me know if you need a hand with this.  
Paul Erlandson
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s.d.finley View Drop Down
Caracal
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Joined: April/26/2009
Location: Houston, TX
Points: 14 		Direct Link To This Post Posted: December/01/2015 at 4:19pm
Hi Paul, that link is dead 404'd.
http://www.digitalwarehausproductions.com/
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PaulTech View Drop Down
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Points: 5495 		Direct Link To This Post Posted: December/01/2015 at 4:51pm
Hmmm, let's try this: 
http://www.lynxstudio.com/drivers/FirmwareArchive/AuroraUpdateX20100308.zip 
Paul Erlandson
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s.d.finley View Drop Down
Caracal
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Joined: April/26/2009
Location: Houston, TX
Points: 14 		Direct Link To This Post Posted: December/02/2015 at 11:07am
WooHoo!! That link worked. LTHD cards updated to vr8! Thank You Paul!!Big smile
http://www.digitalwarehausproductions.com/
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PaulTech View Drop Down
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Joined: August/13/2004
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Points: 5495 		Direct Link To This Post Posted: December/04/2015 at 4:48pm
ah, good news
Paul Erlandson
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