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Forum LockedLynx Hilo REMOTE APP ver 1.0.0.4 will not open OSX

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ZeitgeistMastering View Drop Down
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Direct Link To This Post Topic: Lynx Hilo REMOTE APP ver 1.0.0.4 will not open OSX
    Posted: July/04/2014 at 8:30am
Hi I have just updated the firmware of the Hilo to (6.1b) - the latest.
At the same time I downloaded HiloRemote.OSX.20140424.zip as per the Firmware install guide.
This REMOTE App crashes without ever opening on my Mac running OS X 10.7.5.

I get the message:

"Hilo Remote quit unexpectedly
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple."

Naturally, I would really like to be able to use this APP.

Is this a known issue ?  An suggestions?

Also, when will the iPad remote app be available to download???

Thanks.
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Direct Link To This Post Posted: July/06/2014 at 11:29am
Cry Anyone ???  Anyone experiencing the same thing???  Should I downgrade to firmware ver. 5 as it's kind of important to me to have the remote app!!!

Also found another BUG with firmware 6.1B - when I click on newly added STANDARD MENU button, I loose the connection and hear horrible white noise at full level.  A very unpleasant experience that makes you look very unprofessional when showing someone your new device in the studio...  Connection is lost and settings are wiped.  Hilo has to be switched on and off to re-gain sync!!! C'mon this is basic and very necessary quality control!  I am starting to re-think my decision...

I will post this as a separate post so that this can perhaps be looked into ASAP.  I love the sound of the device but these bugs make it feel very fragile and I'm scared to use it....  Ouch
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Direct Link To This Post Posted: July/07/2014 at 4:06pm
For the Hilo Remote, do you have any other MIDI devices connected or virtual MIDI drivers? The Hilo remote involves a fair amount of MIDI traffic, so something interfering could cause trouble. 

What sample rate are you operating at when this occurs? 

Downgrading the firmware to rev 5, would prevent the Hilo remote from working, so even if that is a solution it would be practically equivalent to just uninstalling the Hilo remote. 

With the Standard Button issue, if you restore defaults on the Hilo, then make the switch, does the noise blast occur? What parameters do you typically change from the default settings?


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Direct Link To This Post Posted: July/08/2014 at 9:57pm
Hi Paul, I appreciate the reply...  No, no other midi devices running...

I cannot get the program to open with with any sample rate...  So it would seem that it is a programing bug but I am willing to try something else if you like...

I have the answer to the standard button issue in another post...  It seems that the 'Standard Button' is also a 'RESET BUTTON'.  The sample rate changes to 44.1khz and the trim settings get reset (hence the noise blast as I was working with 192khz and sync locked)...  Obviously the pushing of this button causes a loss of sync - noiseblast!  No warning given nor any word of this in manual, etc.   so very disappointing on the whole & I cannot for the life of me follow this logic. The standard menu button should only alter menu settings available...  I am sure others will agree with this logic.
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Direct Link To This Post Posted: July/09/2014 at 10:03am
Hi, Are any DAWs open when you launch Hilo Remote?
Michael Nicoletti
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Direct Link To This Post Posted: July/22/2014 at 6:43am
Hi Lnyx team!!!

I also get unexpected quits on opening the hilo remote on my macpro5,1
on my iMac hilo remote is starting right away...
both machines are on 10.9.4
on 10.10 dp4 hilo remote starts on Mac Pro 5,1 too but sample rate its locked at 192khz


any suggestion?!?!

thanx in advanced
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Direct Link To This Post Posted: August/08/2014 at 11:12am
hello, anyone?!?!?!
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Direct Link To This Post Posted: August/08/2014 at 11:19am
Yes, hello anyone...  It crashes no matter what for me...  clean start with nothing open...  or with DAW open... no midi plugged in...  removed all possible variables....

I can send the apple error report if anyone likes...  where should I send it to?
Have never been able to get this app to open so it is so far no good....

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Direct Link To This Post Posted: August/08/2014 at 11:27am
Hi, Please send it to support@lynxstudio.com and please reference this thread.

Thank you.
Michael Nicoletti
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Direct Link To This Post Posted: September/18/2014 at 12:47pm
I am still hoping for some joy here guys... bump bump....  new version coming anytime soon?  Ipad version - any news????   Thanks
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Direct Link To This Post Posted: September/18/2014 at 1:14pm
We simply have not been able to reproduce the problem you are describing.  Because of how the new operating systems are handling security, we will most likely be completely dropping support of anything older than 10.8.  You might consider upgrading to at least 10.8 and see if that solves the issue for you.
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Direct Link To This Post Posted: November/14/2014 at 12:29pm
Hmm, OK, so it's not like I must have the Remote app as I use the Hilo everyday perfectly well without it...  It would however be nice....  I have also waited all year for the APP as promised on iPad as sort of an alternative but still no word - nothing... 

You see I use a lot of software for mastering - some of which is said to be unstable on OS 10.8 or later...  This is why I have not upgraded yet...  The potential issues of upgrading far outweigh the need for the remote app... So I guess it's just bad luck for me in this scenario.  Mind you it's the only app that always crashes...  never has opened once...  so I am not even sure if I would use it!

I am glad that the sound is what matters to me as the rest really hasn't been a joyful experience.
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Direct Link To This Post Posted: November/21/2014 at 1:54pm
We have just released Hilo Remote 1.0.0.6.  Please give it a try and see if it works OK for you.
Thank you,

David A. Hoatson
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Direct Link To This Post Posted: November/21/2014 at 2:23pm
Thanks - got excited for a minute - but same thing I am afraid...  Disconnected everything except HILO, monitor, mouse and keyboard...  No DAW open, Deleted All possible devices from Audio Midi Setup...   Double-click on REMOTE APP and the message pops up immediately 'HiloRemote quit unexpectedly.'

[Removed crash report]


Edited by David A Hoatson - November/21/2014 at 3:17pm
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Direct Link To This Post Posted: November/21/2014 at 2:36pm
Please go to ~/Library/Application Support/Lynx and remove the HiloRemote preference file and try it again.


Edited by David A Hoatson - November/21/2014 at 3:22pm
Thank you,

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Direct Link To This Post Posted: November/21/2014 at 3:18pm
It was nice chatting with you on the remote session.  Looks like we were able to get you going with the new version of Hilo Remote.  Still don't know why the older one was crashing, but it works now.  Good luck!
Thank you,

David A. Hoatson
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Direct Link To This Post Posted: November/21/2014 at 3:23pm
Indeed - I guess bugs can be really unique - Great result in the end - Thanks LYNX Team :)
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